The industrialization of IT services is currently the biggest challenge IT service providers. And it is the IT services industry particular which is expected to be the most innovative and efficient. Therefore, topics such as the definition of IT services in terms of standardization and modularization, a consistent concentration on quality and continuous service improvement are in focus.
Other technical challenges or changing conditions in terms of compliance requirements lead IT service providers to change their target operating models. Old structures and mechanism can not be change and improved with simple means, therefore they must be designed from scratch.
Looking back, we possess long-lasting and successful project experiences in the IT services industry. In close collaboration with our customers we create the necessary space and flexibility for your core topics and assist you with our exceptional expertise.
Current and future challenges of IT service provider
- Industrialization of IT operation
- Definition and implementation of Target Operating Models
- Controlling of the end-to-end supply chain (e.g. globalization, supplier / capacity mix)
- Introduction agile project methods
- Backlog of investments within application landscape
- Dealing with rising compliance requirements
- Support the increasing agility of business requirements and processes
- Implementation of the globalization of solutions and services
- Strategy for "lean" Order-to-cash
Our services for IT service provider
Strategy / Governance / Controlling
_Impact of new business requirements
_Application landscape architecture
_Controlling, reporting and cost management
_Recapitalization and cost reduction programs
_Lean supplier portfolio
_Operational monitoring of procurement
_Monitoring of outsourcing / outtasking
_Management of tender offers
_Software selection / implementation
_Demand management and sales process
_Innovation processes and innovation-to-service
_Product management / product development
_Project portfolio management
_Organization service management unit
_Control instruments / control processes
_Management of large-scale projects
_Professional project management
IT operations / operations
_Target Operating Model
_Management- / support- and business organization
_Industrialization of business processes
Your contact for IT service industry
Master of Engineering and Business Administration
At 4C GROUP you will not encounter people who fit the usual consulting stereotype. And certainly not in the person of Joerg Bassen, who as an engineer stands for the principle of gravity, i. e., down-to-earthness, objectivity, consideration and thorough analysis. Not only clients benefit from his “engineer’s viewpoint” and his distinctive analytic abilities but also the firms internal exchange of experience and knowledge management.
His consulting expertise lies in IT strategy, organization development, control processes and sourcing as well as change management.